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Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.13/43292

Title: Introduction: call centres, the networked economy and the value chain
Author/Creator: Rainnie, Al; Barrett, Rowena; Burgess, John; Connell, Julia
Institution: The University of Newcastle. Faculty of Business & Law, Newcastle Business School
Description: In July 2006, members of Monash University’s Australian Centre for Research in Employment and Work (ACREW) joined with colleagues from King’s College London to hold a conference focused on ‘Socially responsive, socially Journal of Industrial Relations responsible approaches to employment and work’ (DeCieri et al., 2006). One of the five conference streams was devoted to work and employment in call centres and was organized by the lead author of this introduction (Rainnie). This special edition of the JIR includes a number of articles from that stream.
Relation: Journal of Industrial Relations Vol. 50, Issue 2, p. 195-208
Publisher Link: http://dx.doi.org/10.1177/0022185607087897
Date: 2008
Publisher: Sage Publications
Keyword(s): call centres; labour organization; networks; value chain
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.13/43292
Identifier: ISSN:0022-1856

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