Given that there is now a proliferation of procurement systems which clients can adopt to construct their facilities, specific skills and expertise are required, from both clients and professionai advisors, to optimise outcomes. The aim of the research pilot study reported in this paper is to compare the perceptions and experiences of clients of the construction industry, and construction professionals providing services to such clients in Austraiia, against those in the UK construction indusry. This research will use UK experiences as the basis for the investigations and the Austraiian industry as the comparison vehicle. Data collection will focus, firstly, on clients' experiences, concentrating on 'experienced' clients. Whilst other types of clients exist and are defined in the paper, it is experienced clients who can provide the richest data, particularly for a pilot study. Their experiences can also benefit 'inexperienced' clients if they are captured and disseminated. The second element of the research, the interviews with construction professionals (e.g. Architects, Quantity Surveyors, Project Managers, Consulting Engineers and Construction Managers) will allow, when compared with client interviews, the identification of simjlarities / differences in the perceptions of construction customers and service providers. The research method involves capturing the experiences of Australian clients and professionals by semi-structured interviews. These data will be related to existing UK data, by comparing and contrasting UK and Australian experiences. The paper concludes, from the literature review and research method developed to date, that there is a need to both understand client requirements and match their needs with the most appropriate professional services and procurement systems offered by the construction industry. The benefit of this research to the construction industry is seen to be an increased understanding ofthe perceptions of both clients (as customers) and construction professionals (as service providers) in an Australian context learning, if appropriate from UK practice and experience.
CIB W99 Working Commission: 4th Triennial International Conference. Rethinking and Revitalizing Construction Safety, Health, Environment and Quality: CIB W99 Working Commission (Port Elizabeth, South Africa 17-20 May, 2005) p. 377-388