Numerous reports worldwide have highlighted degrees of client dissatisfaction with the services they receive from the construction industry putting forward issues such as: consultants’ performance, speedy and reliable service and value for money. Change in the industry has been significantly driven by large client organisations demanding a better service from project team participants. A key factor in tachieving successful project outcomes is the nature of the relationship between members of t project teams, including clients, which needs to be established as early as possible in a project’s life cycle. This paper discusses the impact of the growth of ICT usage on construction project teams, specifically in terms of how it’s implementation affects such teams, and the individuals within them, taking into account process changes, work design and skills development relevant to project teams working in virtual environments. It then reports some of the outcomes of a research pilot study which investigated project team dynamics from the standpoint of “people and process” issues; concentrating on project team members’ experiences and their reflections on how changes and improvements to their work situation could be facilitated in the future. The paper concludes that the key factor in achieving successful outcomes was the need for a project team strategy to implement ICT, supported by appropriate knowledge, understanding and skills to ensure that the technology was utilized to its full potential.
2nd International Conference on Construction in the 21st Century (CITC II). Proceedings of the Second International Conference on Construction in the 21st Century: Sustainability and Innovation in Management and Technology (Hong Kong 10-12 December, 2003) p. 486-491