Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.13/35391

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Title
An integrated approach to assess facilities performance
Author/Creator
Gajendran, Thayaparan;  Sabaratnam, Rajendran
Institution
The University of Newcastle. Faculty of Engineering & Built Environment, School of Architecture and Built Environment
Description
Formulation of tools, which assess ‘Facility Performance’ in terms of quality, cost and effectiveness, is cardinal for ‘Organisational’ and ‘Facilities Management’ advancements. In the view of addressing the emerging assessment needs in the domain of facilities management, ‘Integrated Facilities Performance’ (IFP) concept is proposed. IFP aims to formulate a holistic measure that amalgamates building performance indicators and business/organisational performance domain. Stakeholder systems perspective employed to conceptualise IFP had identified four crucial stakeholders, namely customers, employees, experts and organisation. Transformed into four distinct models, these systems constitute the base for IFP assessment. Decomposition of each independent model into various subsystems of ‘mandates’, ‘limits’ and ‘terms’ capture the real meaning of IFP. Customer, employee and organisational models propose weighted approach to modelling, while expert model explores the application of probability approach to modelling. Ultimately, IFP framework integrates various individual attribute scores into a single performance score. Nevertheless, flexibility to obtain scores according to organisation’s necessities is possible.
Relation
CIB Working Commission 070, Facilities Management and Maintenance, Global Symposium 2002. Applying and Extending the Global Knowledge Base: Proceedings of the CIB Working Commission 070, Facilities Management and Maintenance, Global Symposium 2002. CIB Proceedings: Publication 277 (Glasgow, Scotland 18-20 September, 2002) p. 183-194
Relation
http://www.cibworld.nl/site/databases/publications.html
Date
2002
Publisher
CABER, Glasgow Caledonian University
Keyword(s)
integrated facilities performance;  organisational effectiveness;  stakeholder perspective;  systems approach
Resource Type
conference paper
Identifier
http://hdl.handle.net/1959.13/35391
Identifier
ISBN:1903661331
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"An integrated approach to assess facilities performance"
 
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