While the calculation of savings in staff time, possible with adoption of electronic procurement, may be relatively easy, the estimation of the overall business value of changes to procurement practice is difficult. In addition to internal process and staff issues that attend the introduction of any new information system, the management of supply chain relationships is important in procurement. The large number of factors involved in inter-organisational systems makes the adoption of e-procurement a complex decision. We present a generic framework for establishing the business case for a particular solution for a particular firm that blends and extends traditional marketing and information systems perspectives.
International Journal of Integrated Supply Management Vol. 1, Issue 3, p. 278-293