Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.13/935762
- Title
- The e-decisional community: an integrated knowledge sharing platform
- Author/Creator
-
Mancilla Amaya, Leonardo Enrique
- Institution
- University of Newcastle. Faculty of Engineering & Built Environment, School of Engineering
- Description
- Research Doctorate - Doctor of Philosophy (PhD)
- Description
- In today’s knowledge oriented economy, the ability to make accurate decisions becomes crucial for any organization or individual for adapting to new demands and conditions in the environment. Additionally, technology allows for ubiquitous access to knowledge and information from different places and devices at any time, which has created a new generation of highly informed customers and enterprises; thus, precise decisions have become more important in order to increase customer fidelity, maintain competitive advantage, and reduce reaction times and costs. In spite of all the advances in the field of Knowledge Management, and more specifically in the area of Knowledge Sharing, most of the existing solutions for capturing, storing, and reusing knowledge require a high degree of expert intervention; for instance, expert forums or document bases. Moreover, the process of finding an appropriate solution for a given problem becomes complex when the amount of information and knowledge available increase everyday. Furthermore, unlike traditional organizational assets, knowledge has a unique intangible nature and is highly embedded in the workforce and the business processes, making it hard to measure and estimate its actual availability. The e-Decisional Community aims at proposing a set of guidelines for the development of a large scale platform to share knowledge and experience in order to support decision-making processes in organizations. The main idea behind the platform is that experiential knowledge is gathered from the constant interaction between users and organizations and from the software applications that they use on a daily basis. Knowledge exchange and evaluation is performed in a semiautomatic way by using smart agent technology, a set of indicators that reflect human behaviour, and an automatized knowledge-based market environment. Additionally, the most important contribution of this research is the definition of a semi-automatic way of assessing quantity and quality of knowledge. The e-Decisional Community is able to provide estimated measures of quantity and quality of knowledge, endowing organizations with a novel set of tools for assessing the knowledge that resides in their workers and business processes. Several conceptual elements of this thesis have been implemented in a testing prototype, and the experimental results that were obtained show that the platform has a great potential for reducing the workload on experts, as well as response times for providing accurate solutions. Consequently, overall organizational efficiency is increased because workers can focus on their core tasks without worrying about additional management duties for their knowledge-based systems, such as solution classification, or knowledge quality assessment.
- Relation
- University of Newcastle Research Higher Degree Thesis
- Date
- 2012
- Keyword(s)
-
knowledge sharing;
knowledge management;
software agents;
knowledge cloud;
knowledge quantity;
knowledge quality;
trust and reputation;
knowledge-based virtual organizations;
knowledge market;
SOEKS & decisional DNA
- Resource Type
- thesis
- Rights
- Copyright 2012 Leonardo Enrique Mancilla Amaya
- Identifier
- http://hdl.handle.net/1959.13/935762
- Language
- eng
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