Construction design involves communication and interaction between individuals and groups in complex social settings. Therefore, the social character of design activity cannot be separated from the technical results (Minneman, 1991). The challenge of collaborating within design teams has been intensified by increased globalization and the trend towards virtual teamwork, using information and communication technology. Although these virtual teams have resulted in increased client satisfaction, specific communication skills may be needed for team members to function efficiently and effectively in these environments. Using two analyses, derived from Systemic Functional Linguistics (Halliday & Matthiessen, 2004), communication in design teams operating in three environments was examined. Tensions between the efficient exchange of information and effective collaboration between team members were highlighted by these analyses; using these findings, specific strategies which facilitate communication and collaboration in these differing environments may be developed.
Handbook of Research on Discourse Behavior and Digital Communication: Language Structures and Social Interaction p. 218-233