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Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.13/930642

Title
The impact of mental models on the collective management of information and knowledge in contexts of uncertainty
Author/Creator
Davison, Graydon;  Blackman, Deborah
Description
Two case studies from markedly different environments, cartography and healthcare, are presented to elucidate two major issues in the development and implementation of knowledge management systems for multidisciplinary teams in uncertain contexts; a tendency in developers to impose their mental models, making the enviromnent appear less uncertain and more manageable, thus reducing the range of options apparently available to users; and contemporary mental models of knowledge management systems preventing a model suitable for a diverse team in an uncertain environment being developed. It is argued that there are two imperatives to consider. The acceptance of uncertainty linked to a willingness to put aside personal and technical mental models held by analysts and a readiness to understand the generation of collective team-based mental models which will reflect stakeholder perspectives and needs.
Relation
Eighteenth Australian and New Zealand Academy of Management Conference. Proceedings of the 18th Australian and New Zealand Academy of Management Conference (Dunedin, New Zealand 8 - 11 December, 2004)
Relation
http://www.business.otago.ac.nz/mgmt/ANZAM2004
Date
2004
Publisher
University of Otago
Keyword(s)
knowledge management;  mental models;  cognitive psychology;  objectivity
Resource Type
conference paper
Identifier
http://hdl.handle.net/1959.13/930642
Identifier
ISBN:0476011310
Language
eng
Reviewed
Reviewed
 
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"The impact of mental models on the collective management of information and knowledge in contexts of uncertainty"
 
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