Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.13/929469

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Title
Factors influencing provision of training in two business process outsourcing SMEs
Author/Creator
Malik, Ashish
Description
Using a case study research strategy, this paper examines the factors that influence a firm’s decision to invest in training in India’s IT-enabled services/business process outsourcing sector. It considers the much-neglected influence of customers’/clients’ needs on training. The study’s distinctive contribution is the linking of a firm’s market and learning orientation with quality management systems and its impact on training provision. Employee turnover, client specifications, quality management systems, the temporal dimension, and the product-market strategy were found to be important factors in shaping the nature and extent of training in the two firms included in this paper. The study also found that training, instead of it being a part of the HRM function was inextricably intertwined with its operations management infrastructure.
Relation
2008 ANZAM Conference: Managing in the Pacific Century . Proceedings of the 2008 ANZAM Conference: Managing in the Pacific Century (Auckland, New Zealand 2 - 5 December, 2008)
Relation
http://wms-soros.mngt.waikato.ac.nz/ANZAM+Conference+2008/default.htm
Date
2008
Publisher
Promaco Convention
Keyword(s)
HR training;  human capital;  learning organisation;  organisational learning;  learning via case studies;  skills development
Resource Type
conference paper
Identifier
http://hdl.handle.net/1959.13/929469
Identifier
ISBN:9781863081481
Language
eng
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"Factors influencing provision of training in two business process outsourcing SMEs"
 
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